Customer Service

Customer Service Representative

 

Challenge a good-natured family with the incentive and pride that go along with operating a business, and the result is customers who experience first-hand the passion of the nine brothers and sisters to achieve the best reputation in the industry.  In the true spirit of customer service, we offer competitive pricing, a wealth of information, a great installation experience, impeccable customer service, and are a true, family business.

 

 

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Competitive Prices

 

Our business model was setup such that we would make a little money from a lot of customers as opposed to obtaining a large markup from a few customers. Our diligent work ethic and impeccable customer service record have helped us achieve the goal of increasing our customer base, allowing us to continue to provide our customers with the competitive pricing we do.

 

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Focusing on Facts

 

We pride ourselves on a friendly, informative, and no-pressure sales tactic. This has been a trademark of our success. Our highly trained, friendly and very informative sales staff provide our customers with a free in-home estimate. Their goal is to provide our customers with the knowledge necessary to make a truly informed decision for their own home. Having a true understanding of what’s out there and how it works benefits not just the homeowner but our business as well. After all, an informed consumer can easily see the value of what we offer. You’ll find that our sales staff is very focused on facts and evidence to back the facts rather than simply nice words which might, or might not have substance.

 

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Installation Matters

 

A product is only as good as its installation. This is why we remain an all-employee company. It allows us to have full control of who comes to each customer’s home and how they install our products. Without a great installation staff we would never have achieved the install base that we have. For it is only through word-of-mouth that one can sustain high volumes without having to spend huge sums on advertising, which would in turn make our pricing less competitive.

 

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Happy Customers

 

We are a family that was raised with good ethics and values. It’s natural for us to want the best for people out there. But aside from that, it is simply in our best interest to keep our customers happy. And we do. With nine brothers and sisters passionately looking out for our reputation on a daily basis, we are always on top of our customer service.

 

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A True Family Business

 

There are a lot of family businesses out there but few who have nine brothers and sisters actively running the business every day. Talk about passion and mutual goals!

 

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We’d love to hear from you!

 

Call us at (800) 672-3777, or contact us in any way you prefer, and we promise you a truly warm and rewarding experience!