Competitive Pricing: Our business model was setup to make a little money from a lot of customers as opposed to obtaining a large markup from a few customers. Our work ethics along with our competitive pricing was a success. Today we have six locations across California and Nevada where we service our customers from, plus our beautiful corporate site and our very own manufacturing plant.
Information: We pride ourselves on a friendly, informative, and no-pressure sales tactic. This has been a trademark of our success. Our highly trained, friendly and very informative sales staff provide our customers with a free in-home estimate. Their goal is to provide our customers with the knowledge necessary for a truly informed decision for your home. Having a true understanding of what's out there and how it works benefits not just the homeowner but our business as well. After all, an informed consumer can easily see the value of what we offer. You'll find that our sales staff is very focused on "facts" and evidence to back the facts rather than simply nice words which might, or might not have substance...
Great Installations: A product is only as good as its installation. This is why we are an all employee company. It allows us full control of who comes to your home and how they install our products. And we back it with a full lifetime installation guarantee, not just product and labor to repair products. Without a great installation staff we would never have reached the size that we have. For it is only through word-of-mouth that one can sustain high volumes without having to spend huge sums on advertising, which would in turn make our pricing less competitive.
Great Service: We are a family that was raised with good ethics and values. It's natural for us to want the best for people out there. But aside from that, it is simply in our best interest to keep our customers happy. And we do. When truly scrutinized, our warranties are unmatched out there and we therefore service our customers like few businesses today do. We even provide accidental glass breakage since we know how painful it can be to have to pay for a new insulated glass unit after getting a crack from a stone hurled by a lawn mower, or maybe your son's overzealous baseball... check out our warranty.
A true family business: With so much of our family's future at stake in our business, few businesses place so much focus on our customers, the industry and our future potential. This was key to why we chose to move to the next level and decided to invest in our own manufacturing plant. This truly eliminates the middleman and gives us full control in truly being able to service our customers. As a dealer for other manufacturers, we were often limited by the fine print on the manufacturer's warranties. Or by the subjectivity of a manufacturing defect being potentially caused by an installation problem and thereby voiding the manufacturer's warranty since they don't install. Now that we have our own plant, we manufacture it, we sell it and we install it. Yes, you have a true warranty with no fine print to get in your way. And what's more, only one company to call regardless of whether your issue is with manufacturing, service or installation. Simply 800 672-3777 and no possibility of finger pointing...
